How do I choose the correct appeal reason on the appeals portal?

First check the month’s decline reason on the SRD status portal, then select the matching appeal reason on the appeals portal using the decoder on this page.

How to Lodge an SRD Appeal & Check Your R370 Appeal Status

Q: Where do I check my SRD appeal status?

Use the official SRD Appeals Portal at https://srd.sassa.gov.za/appeals/appeal to track appeal outcomes.

Q: Do I submit one appeal for all months?

No. SRD appeals are normally submitted per declined month. Select the month on the portal and submit that month’s appeal.

Use this page to check your SRD appeal status, lodge an appeal online, and (if needed) prepare supporting proof for the correct month. Appeals are usually month-by-month.

Check Appeal Status (Official Portal) Lodge Appeal Online (Official Portal)

SRD amount: R370. Means-test threshold commonly shown: R624 per person per month.

Important: This page is for appeal reasons and appeal outcomes only. For SRD decline reasons, use Declined Status.

Quick Actions

SRD Appeal Status Check

Track appeal outcome per declined month.

Open Appeal Portal →

SRD Application Status Check

Confirm the month’s decline reason first.

Open Status Portal →

Declined Status Fixes

Find the right fix for the decline reason.

See Decline Guide →

Scam Awareness

Protect your ID & banking details.

Avoid Scams →

How to Lodge an SRD Appeal Online (Typical “Under 90 Days” Flow)

Step-by-step online appeal (official portal)

Open: srd.sassa.gov.za/appeals/appeal
Enter your SA ID number + the phone number used for the SRD application.
Complete the OTP / PIN step if prompted (your number must be active and able to receive SMS).
Select the month you want to appeal (appeals are usually per month).
Select the appeal reason (use the “Decoder” below so you pick the correct one).
Submit and keep a screenshot of the confirmation.

If a month is blocked because it’s too old, jump to Late Appeal (Condonation).

Appeal Reason Decoder

Your decline reason shows on the SRD status portal. Your appeal reason is chosen on the appeals portal. Use these matches so you don’t pick the wrong option.

Means / Income flagged

Decline (SRD status): means_income_source_identified / Alternative income identified

Appeal reason (appeals portal): no_alternative_income_source

Evidence to prepare (if needed): 3-month bank statement + proof the flagged income is not yours / not available for that month.

Identity verification

Decline (SRD status): identity_verification_failed

Appeal reason (appeals portal): identity_verification_fixed

Evidence to prepare (if needed): Certified ID copy + any DHA correction/confirmation (if applicable).

Existing SASSA grant

Decline (SRD status): existing_sassa_grant

Appeal reason (appeals portal): not_existing_sassa_grant

Evidence to prepare (if needed): Proof you were not receiving another grant for the relevant month (or that it ended).

NSFAS

Decline (SRD status): nsfas_registered

Appeal reason (appeals portal): not_nsfas_registered

Evidence to prepare (if needed): NSFAS letter / proof you were not funded for that month.

UIF

Decline (SRD status): uif_registered

Appeal reason (appeals portal): not_uif_registered

Evidence to prepare (if needed): UIF status letter showing no active benefits / not receiving UIF.

Government payroll

Decline (SRD status): gov_payroll_registered

Appeal reason (appeals portal): not_gov_payroll_registered

Evidence to prepare (if needed): Proof you are not employed on government payroll for that month.

Age

Decline (SRD status): age_outside_range / Outside qualifying age

Appeal reason (appeals portal): not_outside_qualifying_age

Evidence to prepare (if needed): Certified ID copy (DOB clearly visible).

Government employee pension

Decline (SRD status): gov_employee_pension

Appeal reason (appeals portal): no_gov_employee_pension

Evidence to prepare (if needed): Pension status proof / letter (if requested).

Government facility

Decline (SRD status): in_gov_facility

Appeal reason (appeals portal): not_in_gov_facility

Evidence to prepare (if needed): Proof of residence / discharge documents (if applicable).

IPR5

Decline (SRD status): ipr5_registered

Appeal reason (appeals portal): not_ipr5_registered

Evidence to prepare (if needed): Proof IPR5 is not active / not linked to you for that month.

Debt relief

Decline (SRD status): debt_relief

Appeal reason (appeals portal): no_debt_relief

Evidence to prepare (if needed): Debt relief clearance / proof not participating.

Sport relief

Decline (SRD status): sport_relief

Appeal reason (appeals portal): no_sport_relief

Evidence to prepare (if needed): Proof no sport relief assistance received.

Spaza shop relief

Decline (SRD status): spaza_shop_relief

Appeal reason (appeals portal): no_spaza_shop_relief

Evidence to prepare (if needed): Proof no spaza relief received / not linked to your ID.

Farmer relief

Decline (SRD status): farmer_relief

Appeal reason (appeals portal): no_farmer_relief

Evidence to prepare (if needed): Proof no farmer relief received / not linked to your ID.

SETA intern

Decline (SRD status): seta_intern

Appeal reason (appeals portal): not_seta_intern

Evidence to prepare (if needed): SETA confirmation showing you were not on stipend for that month.

Referred (linked risk / mobile)

Decline (SRD status): referred_linked_risk_mobile

Appeal reason (appeals portal): referred_linked_risk_mobile

Evidence to prepare (if needed): SIM ownership proof (RICA) + affidavit + any documents requested.

Referred (SAFPS)

Decline (SRD status): referred_safps

Appeal reason (appeals portal): referred_safps

Evidence to prepare (if needed): SAFPS clearance / reference details + any documents requested.

View the same decoder as a table

Decline reason (SRD status)	Appeal reason (appeals portal)	Evidence (if needed)
means_income_source_identified	no_alternative_income_source	3-month bank statement + proof the income is not yours / not available for that month.
identity_verification_failed	identity_verification_fixed	Certified ID copy + DHA confirmation (if applicable).
existing_sassa_grant	not_existing_sassa_grant	Proof grant not received for that month / ended.
nsfas_registered	not_nsfas_registered	NSFAS letter / proof not funded for that month.
uif_registered	not_uif_registered	UIF status letter.
gov_payroll_registered	not_gov_payroll_registered	Proof not on government payroll for that month.
age_outside_range	not_outside_qualifying_age	Certified ID copy (DOB).
gov_employee_pension	no_gov_employee_pension	Pension status proof (if requested).
in_gov_facility	not_in_gov_facility	Residence/discharge proof (if applicable).
ipr5_registered	not_ipr5_registered	Proof not linked/active for that month.
debt_relief	no_debt_relief	Debt relief clearance / proof not participating.
sport_relief	no_sport_relief	Proof none received.
spaza_shop_relief	no_spaza_shop_relief	Proof none received / not linked.
farmer_relief	no_farmer_relief	Proof none received / not linked.
seta_intern	not_seta_intern	SETA confirmation for that month.
referred_linked_risk_mobile	referred_linked_risk_mobile	RICA/SIM proof + affidavit (if requested).
referred_safps	referred_safps	SAFPS clearance / reference (if requested).

Hybrid Path (Online Appeal + Supporting Proof)

If you need to attach evidence

The main rule: submit the online appeal first (per month), then keep your proof ready. If you are instructed to submit documents, only follow official instructions shown on trusted government/tribunal sources.

Submit online appeal (keep screenshot).
Collect proof for the exact appealed month (bank, UIF, DHA, etc.).
Submit proof only where an official process requests it.

Late Appeals (Condonation)

If the portal blocks you because the month is too old

If you can’t submit online for a month because it’s outside the allowed window, the usual next step is a condonation (late appeal) route — follow the official instructions for your case.

Write a short reason for the delay (month-specific).
Attach proof supporting your appeal reason for that month (if requested).
Submit using the method required by the official instructions you are following.

Appeals Scam Awareness

Only the official portal can process SRD appeals. Nobody can “unlock” your appeal for a fee.

Never share OTPs, passwords, or banking logins with “agents”.
Ignore WhatsApp/SMS promises of instant appeal approvals.
Use only: Official Appeals Portal.

FAQs — SRD Appeals

Do I submit one appeal for all months?

No — you normally appeal per declined month. Select the month and submit that month’s appeal.

Where do I check my SRD appeal status?

Use the official appeal portal: srd.sassa.gov.za/appeals/appeal

How do I choose the correct appeal reason?

Check the month’s decline reason on the SRD status portal, then use the decoder cards above to pick the matching appeal reason.

What if the portal blocks me because the month is too old?

Use the Late Appeal (Condonation) route and follow the official instructions for your case.

Official References

Disclaimer

This website provides independent guidance about the SRD R370 grant. We are not affiliated with SASSA or the South African government. Always confirm and submit appeals using official portals.

How to Lodge an Appeal & Check Your SRD R370 Appeal Status