Identity Verification Failed – SRD R370 Declined
When the SASSA status check for R370 returns a result of “Identity Verification Failed”, it means your identity details could not be verified for the specified month during the SRD assessment. This page offers clear guidance to help you quickly identify and follow the best steps to resolve this verification issue.
Use the exact status wording on your portal. “Awaiting Identity Verification” and “Identity Verification Failed” are related, but they are not the same stage.
Quick Tool: Choose your exact status wording
Select the option that matches what you see on the official SRD portal.
My status says “Awaiting Identity Verification”
Your verification is not final yet. You usually need to complete the identity verification process before the system can finish reviewing your SRD application.
Open the correct page
My status says “Identity Verification Failed”
The system attempted verification and failed to confirm your details. This usually needs a fix/check before you think about appeals.
Open the fix page
I’m not sure which one I have
First confirm the exact wording and month on the official SRD status portal. The correct next step depends on the exact message shown.
Do this now
- Open the official SRD status portal.
- Check the exact wording shown for the affected month.
- Then open the correct page above (Awaiting vs Failed).
What “Identity Verification Failed” means on SRD
Identity Verification Failed means the SRD system could not successfully verify your identity details during the verification step. This can happen when details do not match records exactly, the verification process was not completed correctly, or the verification link/process expired or failed.
Fast checks before you do anything else
Correct next step (fix path first)
For identity verification problems, the best next step is usually to follow the correct verification fix path first, not to guess or jump straight to the wrong page.
- If your status says Awaiting Identity Verification, use: /awaiting-identity-verification-sassa/
- If your status says Identity Verification Failed, use: /srd-identity-verification-fixed/
- Keep checking your SASSA status check monthly after completing the required verification steps.
Scam warning
Nobody can “fix identity verification” for a fee. Do not share OTPs, ID photos, banking PINs, or portal logins with third parties. Only use official portals and your own device where possible.
FAQs
Is “Awaiting Identity Verification” the same as “Identity Verification Failed”?
No. They are related but different stages. “Awaiting” usually means the process still needs completion, while “Failed” means the verification attempt did not succeed.
Which page should I open if my status says Identity Verification Failed?
Which page should I open if my status says Awaiting Identity Verification?
Where do I confirm the exact month and wording?
Use the official SRD status portal: srd.sassa.gov.za/sc19/status.
Official references
Disclaimer
This website is independent and not affiliated with SASSA or the South African government. Always verify your status and reason using official portals.