SRD Status Check Not Working / OTP Not Received – Troubleshooting Guide
If your SRD status check is not working or you are not receiving an OTP, use this troubleshooting page to identify the likely problem and follow the correct next step without making unnecessary duplicate attempts.
Quick Troubleshooting Router
Select the issue that matches your problem.
OTP not received
Most common causes: inactive number, SMS blocks, network delays, wrong registered number.
Lost old number / SIM
You may need to update your SRD phone number and complete identity verification.
Identity verification blocking progress
If your status shows identity-related wording, use the correct identity page instead of retrying random actions.
OTP Not Received – What To Check First
Status Check Not Working – Common Causes
Wrong details entered
Double-check your ID number and registered mobile number before retrying.
Portal delay / traffic spike
Try again later rather than repeating multiple submissions quickly.
Identity verification required
Some profile actions stall until identity verification is completed.
When to Stop Retrying and Use the Correct Guide
- If you no longer have your registered number → Change SRD Phone Number
- If your profile is in identity verification flow → Identity Verification Hub
- If status shows awaiting identity verification → Awaiting Identity Verification
- If status is approved but no payment date → Approved But No Pay Date
Scam Warning (OTP & Status Check)
Do not share OTPs with anyone. No agent or third party should ask for your SRD OTP to “help” with status checks, payments, or approvals. Use official SASSA SRD portals only.
FAQs – SRD Status Check / OTP Problems
Why am I not receiving my SRD OTP?
Common causes include using the wrong registered number, SIM/network issues, or SMS blocking settings.
What if I lost the phone number used for SRD?
Use the SRD phone number update process. Identity verification may be required before changes are completed.
Should I keep retrying if the portal is not working?
No. Check your details first, wait and retry later, and use the correct support guide if the problem is identity/phone related.
Official References
Disclaimer
This page is independent SRD troubleshooting guidance and is not affiliated with SASSA. Always use official SRD portals for verification and status checks.