Change SRD Phone Number – SASSA SRD R370 Mobile Number Update Guide
Use this page if you need to change your SRD R370 phone number (mobile number) for SASSA updates, OTPs, and status checks. This guide also explains what happens if you lost your old SIM and why identity verification may be triggered.
If you cannot receive OTPs on your old number, SASSA may require identity verification before changes are completed.
When You Should Change Your SRD Phone Number
Lost or stolen phone / SIM
You can no longer receive SRD OTPs or status-related messages on the old number.
Old number is inactive
Your registered number was deactivated, blocked, or no longer belongs to you.
Wrong number used previously
Your SRD profile may have an incorrect mobile number that prevents OTP verification.
How to Change Your SRD Phone Number (Step-by-Step)
Why Identity Verification May Be Triggered After Phone Number Changes
SASSA may require identity verification when changing a phone number, especially if you no longer have access to the old SIM/OTP. This is a security step to confirm that the real applicant is making the request.
- It helps protect your SRD profile from fraud or unauthorised changes.
- Until identity verification is completed, some profile actions may remain blocked.
- Your status may show Awaiting Identity Verification while the process still needs completion.
OTP Problems After Changing Your Number
OTP not received
Check network signal, SIM activation, and whether SMS blocking is enabled on your device/provider.
Using wrong number
Make sure you are checking the same number you submitted during the SRD update process.
Still stuck?
Use the troubleshooting hub for status/OTP issues.
FAQs – Change SRD Phone Number
Can I change my SRD phone number if I lost my old SIM?
Yes, but SASSA may trigger identity verification to confirm you are the legitimate applicant.
Why is identity verification required after changing my number?
It is a security step to prevent unauthorised changes and protect your SRD profile.
What if I still cannot receive OTPs after updating my number?
Check SIM activation, network issues, and SMS blocks, then use the SRD troubleshooting page if the problem continues.
Official References
Disclaimer
This website is independent and not affiliated with SASSA. Always complete number changes and identity verification on official SRD portals.